Refund policy
At Allgood Pet Supplies, we want you and your furry friend to be completely satisfied with your purchase. We understand that sometimes things don't work out as expected, which is why we offer a straightforward returns policy.
15-Day Return Window
- You have 15 days from the delivery date to initiate a return
- Products must be unused and in their original packaging.
- For treats and chews, the package must be unopened and sealed for health and safety reasons.
Return Process
Contact our customer service team at allgoodpetsupplies@gmail.com with your order number.
- Explain the reason for your return.
- We'll provide you with return shipping instructions.
- Ship the item back to our specified return address.
- Once we receive and inspect the return, we'll process your refund.
Refund information
- Refunds will be issued to your original payment method
- Processing time: 3-5 business days after we receive your return.
- Original shipping costs are non-refundable.
- Return shipping costs are the responsibility of the customer.
Non-Returnable Items
- Opened food products or treats (for health and safety reasons).
- Items marked as final sale or clearance.
- Products damaged due to misuse.
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery.
- Include photos of the damaged product or packaging.
- We'll arrange for a replacement or full refund.
- Return shipping will be covered by Allgood Pet Supplies.
Quality Guarantee
We stand behind the quality of our products. If you're unsatisfied with the quality of any item, please contact us within 15 days of receipt, and we'll work to make it right.
Questions?
If you have any questions about our return policy, please contact our customer service team at allgoodpetsupplies@gmail.com. We're here to help ensure you and your pet have the best possible experience with our products.