Shipping Policy

At Allgood Pet Supplies, we want to ensure your pet's favorite treats reach you as quickly and efficiently as possible. Here's everything you need to know about our shipping process:

Processing Times

• Orders are typically processed within 1-3 business days
• Business days are Monday through Friday, excluding holidays
• You'll receive a confirmation email with tracking information once your order ships

Shipping Methods & Delivery Times We partner with reliable carriers to deliver your orders:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-4 business days (where available)
• Delivery times start from when your order ships, not from the order date

Shipping Rates

• Standard Shipping on orders unless otherwise expressed. Calculated at checkout based on location and weight
  
• Express Shipping (where available): Calculated at checkout based on location and weight
  

Shipping Locations

• We currently ship to all 50 US states
• For Alaska and Hawaii, additional shipping charges may apply
• International shipping is not available at this time

Order Tracking

• Tracking information will be emailed once your order ships
• You can track your order using the provided tracking number
• Please allow 24-48 hours for tracking information to become active

Multiple Package Shipments

• Due to our partnership with multiple fulfillment centers, your order may arrive in separate packages
• Each package will have its own tracking number
• All tracking numbers will be provided via email

Shipping Delays

• While rare, delays can occur due to weather, carrier issues, or high volume periods
• We'll notify you of any significant delays affecting your order
• During holiday seasons, please allow extra time for delivery

Address Accuracy

• Please ensure your shipping address is correct at checkout
• We cannot modify addresses once orders are placed
• Orders shipped to incorrect addresses are the customer's responsibility

Lost or Damaged Packages If your package is lost or damaged:

• Contact us within 48 hours of the expected delivery date
• Provide your order number and any photos of damaged items
• We'll work with our shipping partners to resolve the issue

Environmental Commitment We're committed to reducing our environmental impact:

• We use eco-friendly packaging where possible
• Multiple items may be consolidated to reduce packaging waste
• We're constantly working to optimize our shipping methods for sustainability

Questions? If you have any questions about shipping or delivery, please contact our customer service team at allgoodpetsupplies@gmail.com. We're here to help ensure your order arrives safely and on time.